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RETURNS & EXCHANGES
Life’s busy, we get it! We're confident our products will give you time to relax, reset, and feel your best, but if for any reason you wish to return eligible, unopened, unused products purchased from staticnails.com you may do so by shipping the goods back within 14-days of the delivery date for store credit. STATIC does not conduct exchanges at this time. If you purchased a product from a retail partner, please contact that retailer directly for assistance. Items returned that have been opened or used will not be returned or credited.
To set up your return please email support@staticnails.com with your order number, reason for return, and the items you wish to return.
Shipping costs are non-refundable and cannot be credited.
Due to sanitary purposes all lash and liquid products including, but not limited to, lacquers, treatments, removers, liner, and brush-on glue, may not be returned or refunded.
Once your order arrives back to our warehouse it will be processed within seven business days and store credit will be issued.
We aim to get it right the first time, which is why each product goes through a rigorous quality control process. If you feel you have received a defective product upon delivery, please email support@staticnails.com with your order number and a clear photo of the defective merchandise within 48 hours.