FAQ, Powerful Resource of Information - FAQ in English – NAIL-ON

BUY 2 GET 3！BUY 5 GET 8！

WHAT IS YOUR RETURNS & EXCHANGES POLICY?

Life’s busy, we get it! We're confident our products will give you time to relax, reset, and feel your best, but if for any reason you wish to return eligible, unopened, unused products purchased from nail-on.com you may do so by shipping the goods back within 14-days of the delivery date for store credit. NAIL-ON does not conduct exchanges at this time. Items returned that have been opened or used will not be returned or credited.

To set up your return please email heavenlytree.nails@gmail.com with your order number, reason for return, and the items you wish to return.

Shipping costs are non-refundable and cannot be credited.

HELP! MY ITEM ARRIVED DAMAGED OR BROKEN?

We aim to get it right the first time, which is why each product goes through a rigorous quality control process. If you feel you have received a defective product upon delivery, please email heavenlytree.nails@gmail.com with your order number and a clear photo of the defective merchandise within 48 hours of receiving your package so we can make this right.

I WAS CHARGED, BUT DID NOT GET AN ORDER CONFIRMATION, HELP!

In order for a charge to go through an order must be placed successfully. When an order is placed successfully you will be redirected to a Thank You page containing your order number. An email containing your order number will be sent shortly after to the email address provided at checkout (don't forget to check spam). If you were directed to a Thank You page, but have not yet gotten an email, please do not worry. The email could be slightly delayed in sending or the email address provided at check out could have been incorrect. You can email heavenlytree.nails@gmail.com to confirm the status of your order or retrieve tracking at any time.

If you see charges on your card, but did not get a Thank You page with your order number after submitting payment please note that the order did not go through and you will not be charged. The pending charges should go away within a few business days. You may confirm this with your payment provider. Please ensure your method of payment is not expired, the billing address and credit card details are correct in order for your order to go through successfully. If your method of payment is still being declined please reach out to your credit card provider.